Why Get IT Support?
Question Mark in Neon Lights
March 30, 2024
What’s the point of IT support?
Does everyone now have some level of IT familiarity? Not really, but for argument's sake, let’s just say they do.
However, how comfortable are you with taking on the IT training needs of your team? Making sure everyone is comfortable with new technology processes and features?
How comfortable are you with being available when members of your team have questions and or problems?
How comfortable are you with taking on the IT security risks of your projects, employees, customers and clients information and data?
Sure, maybe you know how to use a handful of applications and are very comfortable with using your laptop, mobile device and cloud application.
How comfortable are you with managing everyone on your teams laptop, desktop and mobile devices?
Are you comfortable with learning new applications on different platforms and understanding how they'll best integrate with the organization's applications and platforms?
How do those devices and applications work for your business's needs?
What about your team's needs?
Is single sign-on and multifactor authentication established for all of your apps?
Maybe you don't mind having a couple of extra passwords, how about the members of your team?
Are you getting the best value out of the software applications and technologies for your team, organization, customer's and clients?
If you're not comfortable will all of your answers to these questions, that's why IT support.
Sure helpdesk is a function of IT support. Having someone available to assist when there is a technical problem occurring or when you just have a technical inquiry.
Documentation is also a function of IT support.
Here are a few other functions of IT support:
User training
user onboarding and offboarding
software & hardware procurement
vendor relationship management
data storage and management
user identity management
software licensing management
device management
IT security management